Contact Us
- Store Mobile: PH (858) 461-1554
- Support Email: delmar@mieusa.com
- Bespoke Enquiry: online@madeinearthus.com
Frequently Asked Questions (FAQs):
Is the gemstones authenticity guaranteed?
Made In Earth guarantees the quality and authenticity of all of our gemstones.
What metals do you use and is the silver guaranteed?
All of the silver that we use in our jewellery is 92.5% silver and is stamped with a 925 hallmark for sterling silver. We also have a collection with 14k gold Vermeil finish on 925 sterling silver.
How do I care for my Made in Earth jewellery?
To maintain and extend the life of your Made in Earth jewellery, avoid contact with any form of moisture (even the steam from the bathroom), along with any cleaning chemicals, beauty products, hair sprays and perfumes. Please note that when some chemicals, such as bleach, come in contact with the silver or stones, it can result in permanent and irreversible damage.
A silver polishing cloth, provided complementary with all Made in Earth purchases is the best way to remove tarnish. When the jewellery is not being worn, it should be kept in a safe, dry environment such as a jewellery box or pouch. If these steps are followed, you will enjoy wearing your beautiful piece for many years.
Made Gold – 14k gold vermeil finish
If you have purchased a piece with a 14k Gold vermeil finish please note that over time, the silver underneath the vermeil may begin to tarnish, and a blotchy appearance might become visible. To remove this, using a cotton ball, dab gently with windex. Do not use a polishing cloth - which may remove the gold along with the discolouration. If the silver begins to show through, your jewellery may need to go through the vermeil process again. We offer a 6 month warranty on all vermeil, if the finish starts fading or becomes visible bring your piece to any of our galleries for a one time complementary refinish, if its been longer then 6 months we are happy to send your piece out for a small charge. Bring your piece in to any gallery for a quote on cost and time of the revermeil. Cost varies due to fluctuating gold prices.
Matte and Oxidised
If you have purchased a piece with a matte or oxidised finish you need to be aware that these are surface treatments. Over time they will wear off. Avoid rubbing or polishing vigorously as this can remove the surface finish. Bring your piece in to any gallery for a quote on cost and time for a re-finish.
See our Jewellery Care page
Where are your stones sourced?
Since our company has been in business for more than 15 years, we have built relationships with mine owners and gem dealers from all over the world. Countries such as Brazil, India, Australia and Madagascar are hot spots for beautiful gemstones, so naturally we have a large selection from these locations. With our vast array of gemstones, we also source many of our gemstones from other exotic global locations including outer space. No matter the location, we select only the highest grade of gemstones.
How do I know the actual size of a piece?
Because our jewellery varies dramatically in size please note the approximate stone measurements have been listed next to each piece to help you best judge the size of your selections as a worn piece. If you’re still unsure of the piece’s size you can reach one of our stylists at info@madeinearth.com.au and they would be happy to send you an image with the piece being worn to show the proportions.
Can my ring be resized?
Yes! For an additional $35.00 charge we can resize most rings, with the exception of certain designs and delicate stones. Please enquire with our gallery team at info@madeinearth.com.au